Below FAQ are some common concerns of our customers before purchasing.
If you have other questions, please just send it to info@saberx.ca.
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Need Help?
If you have an issue or query regarding your lightsaber, you may checkout the Lightsaber Instructions.
If you have any other question, drop us an email and we will get back to you soon!
Shipping & Delivery
Do you ship overseas?
Yes, we ship all over the world. We provide free standard shipping for all light sabers. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my order?
It depends on where you are. It usually takes 1-3 business days to process and ship your order. The delivery time is 7-20 days, but most customers get their orders in 2 weeks.
What shipping carriers do you use?
We use all major carriers, and local courier partners. We will select the best carrier based on your location and best available warehouse. You can track your shipment upon requesting your tracking number and carrier.
Can I return my product?
100% money-back guarantee. No questions asked.
Unopened orders within the first 10 days from the delivery date can be returned for a 100% refund.
We do not charge a restocking fee but return shipping is paid by the customer. for more information check our Return and Refund section.
Can I get my product personalized?
We are working on personalization options and they should become available in the near future. Check back soon.
What are your shipping rates?
We provide free worldwide shipping on all orders over 299.00$ CAD. Please read more in our Shipping Policy section.
Product
How can I use different lightsaber features?
All the amazing lightsaber features and effects can be controlled by just one button. Learn how to use them here.
Can two sabers be connected?
Many sabers can be connected to create a double bladed light saber. However, at least one of the sabers needs to have the pommel connector with a thread. Alternatively, you can buy a saber connector.
What is a Soundfont?
Soundfont is a mode that affects how the saber effects such as motion, blaster deflect, etc sound. Our sabers feature 8-30+ soundfonts. They can be changed when the saber is in the sleep mode by pressing and holding the button until it blinks twice (approx. 1 sec.). Every time the saber switches the soundfont it will play a quote from a SW movie.
Soundfont vs Sound Effects
Soundfonts modify sound effects giving them a certain "character". Common sound effects featured on our sabers include ignition, motion sounds, blaster deflection, clash and more. They all sound a little different depending on the soundfont selected.
Can blades be replaced?
The blades can come separated from the hilt when you order a new saber. They can easily be replaced or attached using a small hex key (included) and screws.
Are these sabers duel worthy?
Our sabers are capable of heavy dueling. Our baselit sabers blades are incredibly tough can take strong hits without damage. Our Xenopixel and Proffie saber blades are also very tough, but have electronics in the blade and are not recommended for full dueling. They are able to take recreational dueling, but are not warrantied against dueling damage. If you are dueling be careful to not hit each other and take things slow.
What are the differences between collections?
First and foremost the differences are intricacies of the hilt design. The features on the more expensive collections tend to be higher quality. The next major difference is the type of electronics you choose to purchase in your saber. There are currently three levels of electronics available in our sabers and each is better than the last. Each step up offers more features, more customizability and a brighter more realistic saber experience.
Do your sabers retract into the hilt?
Not yet. We want to offer a saber experience that is all-inclusive. Dueling with your saber is an integral part of a saber experience and we currently can't create a retractable blade that is also rated for dueling.